Policies
Shipping and Returns
Shipping Policy
Order Processing
All orders are processed within one to two business days, excluding weekends and public holidays. Once dispatched, a confirmation email is sent with tracking information where available. During product launches, promotional periods, or holidays, processing times may be slightly longer.
UK Shipping
Tracked shipping throughout the United Kingdom. Royal Mail Tracked 24, one to two working days after dispatch. Royal Mail Tracked 48, two to three working days after dispatch.
International Shipping
Shipped worldwide using fully tracked international services wherever possible. Europe, three to seven working days. USA and Canada, five to ten working days. Australia and New Zealand, six to twelve working days. Rest of the world, seven to fifteen working days. Delivery times are estimates only and may be affected by customs processing or local postal services.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the order total and are the customer's responsibility. We recommend checking import regulations before placing an order. If a parcel is refused due to unpaid customs charges, any shipping costs, customs fees, or return charges incurred will be deducted from any eligible refund.
Tracking
Tracking details are sent via email once dispatched. Please allow up to twenty four hours for tracking information to become active.
Lost or Delayed Parcels
If a parcel has not arrived within the expected timeframe, please get in touch and we will assist. We cannot be held responsible for delays caused by customs authorities, adverse weather, postal disruptions, or other circumstances beyond our control. Refunds are not issued for orders scanned as delivered. If tracking shows delivery but the package has not been received, we suggest contacting the local post office and opening a claim.
Incorrect Addresses
Please ensure the shipping address is correct before completing purchase. We are unable to accept responsibility for orders shipped to incorrectly supplied addresses. If a parcel is returned to us, additional shipping charges may apply to resend the order.
Faulty or Incorrect Items
If an order arrives damaged, faulty, or incorrect, please get in touch within forty eight hours of delivery with the order number and photographs where applicable.
Returns Policy
Cancellation Rights
In accordance with the Consumer Contracts Regulations 2013 in the UK, and equivalent EU distance selling legislation where applicable, notify Bare and Neutral of intent to return within fourteen days of receiving the item, and return the item within fourteen days of notifying us.
Return Conditions
Items must be unused, unopened, and in original condition, returned in original packaging where reasonably possible, with proof of purchase included.
Hygiene and Safety
Cosmetic tools and cosmetic products must remain factory sealed. If the hygiene seal has been broken or removed, the product is considered opened and no longer eligible for return unless faulty, damaged, or supplied incorrectly. Individual tools, including tweezers, must also be returned unused and in resalable condition.
Refunds
Once a return has been received and inspected, we will confirm the outcome. Approved refunds are processed to the original payment method. Original delivery charges are non refundable unless the item is faulty or supplied in error. Return postage costs are the customer's responsibility unless the item is faulty, damaged, or incorrect.
Faulty or Incorrect Items
If an order arrives damaged, faulty, or incorrect, please get in touch within forty eight hours of delivery, quoting the order number and including photographs where applicable, at [CLIENT EMAIL TO BE CONFIRMED]. We will work to resolve the issue as quickly as possible.